Bonus Rules Explained

Log into your Spinboss account and navigate to the "Bonuses" or "My Bonuses" section. Here you will see a progress bar showing how much of your wagering requirement you have completed, the remaining amount, and the expiry date.

Common reasons include: not meeting the minimum deposit requirement, forgetting to enter a required promo code, having another active bonus that must be completed first, or the promotion having expired. Contact Spinboss customer support if you believe there was an error.

Yes, you can forfeit an active bonus through your account settings or by contacting support. Keep in mind that forfeiting a bonus will also remove any winnings generated from bonus play. Your original deposit amount will remain in your account.

If you deposited without entering a required Spinboss promo code, contact customer support immediately. In some cases, they may be able to apply the bonus manually if you have not yet started playing with the deposited funds.

Most standard bonuses allow live casino games at a reduced contribution rate (typically 10%). However, some bonuses may exclude live games entirely. Always check the specific terms of your bonus to see which games are eligible and at what contribution percentage.